“Only the bright spot is location and staff other than that everything is disaster”
Location and staff was nice . Cleanliness and facilities are not good power cutoff and bed bugs
Rajat3 दिन पहले
बस एक पल…
★★★★·Ujjain·6.3
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या बस लिख दें — “20 तारीख़ के आसपास, तीन रातें”
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Hotel Royale Heritage in Ujjain features spacious family rooms with air‑conditioning, private bathrooms, walk‑in showers, tea/coffee makers, and city views. Guests benefit from complimentary public‑area Wi‑Fi, 24‑hour front desk, lift, daily housekeeping, luggage storage, bicycle parking, and optional shuttle service. A vegetarian breakfast is served, with an outdoor seating area for relaxation, and the property lies 54 km from Devi Ahilya Bai Holkar Airport.
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मेहमान होटल को हर पहलू पर कैसे आंकते हैं।
Location and staff was nice . Cleanliness and facilities are not good power cutoff and bed bugs
Rajat·3 दिन पहले
Nothing. Very bad Unhygienic
Gulati·2 हफ़्ते पहले
The property is well maintained, rooms stay clean and hygiene is upheld. There is no on‑site restaurant, so you must order food to be delivered to the doorstep; having a fine‑dine option would justify the room rates.
Niketan·एक महीने पहले
Dear Customer Support, I am writing to request an urgent reversal/refund of the payment made for our booking at Hotel Royale Heritage, Ujjain, as we had to leave the hotel due to extremely poor hygiene, pathetic service, and an unacceptable overall experience. Booking details: Hotel: Hotel Royale Heritage Location: Ujjain Booking date : 14 August Confirmation Number: 6376.150.111 We were very disappointed with the condition and service at the hotel and therefore decided to leave. We requested the hotel to reverse/refund our payment, but they refused to do so and behaved in a very arrogant and uncooperative manner. The hotel staff also told us that they would inform that they had not received the payment. Despite this, they refused to return our money when we specifically requested a reversal. We therefore request to please investigate this matter with the property and arrange a full refund/reversal of the amount paid, considering that we could not continue our stay because of the poor hygiene and service. We would appreciate your urgent assistance and a fair resolution of this matter. Please let us know if you require any photographs, videos, payment proof, or other information from our side. Kind regards, Sarita Pol. Dear Customer Support, I am writing to request an urgent reversal/refund of the payment made for our booking at Hotel Royale Heritage, Ujjain, as we had to leave the hotel due to extremely poor hygiene, pathetic service, and an unacceptable overall experience. Booking details: Hotel: Hotel Royale Heritage Location: Ujjain Booking date : 14 August Confirmation Number: 6376.150.111 We were very disappointed with the condition and service at the hotel and therefore decided to leave. We requested the hotel to reverse/refund our payment, but they refused to do so and behaved in a very arrogant and uncooperative manner. The hotel staff also told us that they would inform that they had not received the payment. Despite this, they refused to return our money when we specifically requested a reversal. We therefore request to please investigate this matter with the property and arrange a full refund/reversal of the amount paid, considering that we could not continue our stay because of the poor hygiene and service. We would appreciate your urgent assistance and a fair resolution of this matter. Please let us know if you require any photographs, videos, payment proof, or other information from our side. Kind regards, Sarita Pol
Sarita·एक महीने पहले
The room and bathroom were clean, and the staff were helpful. The bathroom geyser was broken, so we took a cold shower in the morning before visiting the Mahakaal temple.
Rai·एक महीने पहले