“Estadia agradável, mas poderiam ter mais atenção com limpeza e funcionamento.”
The location was great and the room was comfortable. I ran into the room key card four times, and the front desk blamed it on nearby credit cards or phones draining the card, but on two of those occasions the issue happened right when I checked in, showing a real glitch that needs fixing. I also found the room missing towels: on Friday night I only had one bath towel, and because it was late the front desk said the hotel was closed. The next morning I called for another towel, but it wasn’t delivered; when I called again later, the front desk said towels were out of stock. I had to clarify that I was only noting that the room had been short a towel since arrival to avoid any unfair charge at checkout. Only then did the housekeeper find a towel and offer to bring it. The breakfast service was disappointing too; on both days I came down around 9:15 am even though service ran until 10:00 am. I found empty, dirty tables, floor dirt, and poorly replenished food and utensils. Several guests were left waiting for clean plates and cutlery, showing a lack of organization and capacity to handle the crowd, especially during a holiday rush.
Jéssicaएक हफ़्ते पहले