“Viel Potential, aber aktuell besser meiden.”
The staff on site were very friendly and tried to take our complaints and forward them to the manager, who was either on vacation or on a late shift and therefore unreachable. That’s what you can expect. We had mold in the room, which was shown to the staff. No alternate room was available, so we had to stay because we were attending the Heideblüte wedding and it was already quite late. We had no choice but to spend the night there. The mosquitoes were relentless; other guests had mentioned this too. There was no screen on the windows, so ventilation was limited. Our room was also directly above the kitchen and the extractor, so we smelled cooking aromas in the evening, and at 5:23 the night ended because breakfast was being prepared downstairs. Breakfast was also odd – the coffee was from concentrate, unpalatable, and switching to tea was only partially possible. We were the only ones offered black tea, an Earl Grey, which I can’t understand; the rest were only fruit teas. Other guests complained as well. The staff were genuinely trying to offer some compensation, but due to the mold issue, no response ever came via email. In short, never again.
Aljoscha·3 हफ़्ते पहले