“Room and facilities were clean/nice... Comfort ammenities could be improved.”
The lobby and room were nice, but I asked for a fan before booking and the clerk said they don't have them. I later found walnuts in the cookies I had already eaten, and the staff didn't warn me—just a small label on the package. A nut‑free option would be appreciated. Only one elevator worked in our wing and it moved very slowly; we were on the sixth floor and I had to run up the stairs to get there before the line reached the elevator, which was shared with a housekeeper and her cart. In‑room Wi‑Fi is free only for rewards members. Breakfast includes toast, muffins, and fruit; hot food or cereal costs $14 per adult. We crossed the street to Panera and fed our family of three for $14, which reminded me of a Holiday Inn trying to act like an Omni.
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