The surroundings were beautiful and the location was great, the bed was fine, and we enjoyed the weather, but the reception was closed when we arrived and we didn’t receive a PIN code, so we had to call first; that took about half an hour before we could get in, which was frustrating after a long journey. No apology or compensation was offered. The cottage wasn’t clean either—hair in the bathroom and cornflakes on the sofa. A chair creaked, a door was broken, and the TV didn’t work. Despite all that, we had a good week with nice weather, and without TV we just played games. I sent an email but received no reply, and I didn’t want to let the vacation be ruined.
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