Townhouse Apollo, Hyde Park

“Dont waste your money”

Location to tube was perfect as there are 2 train lines close by. Also an easy 25 min walk through hyde park to marble arch (start of oxford/bond street shops). Staff are incredibly rude especially lady in charge. I went to a room that was dirty and had big brown water marks and mould on ceiling. Bed was hard as a rock. Granted, they were accomodating and changed room immediately. Bigger and strangely a nicer bed and pillows. I had 4 people come to my room (2 walk ins using they key (that were all unannounced!!!). 2 men knocking at 930pm at night to fix lock. I complained and was told "we told u look was getting fixed".not at 930pm at night. The rude lady boss brushed me off and proceeded to give another female staff member "permission" next day to come up! Having ppl constantly knock and walk in when I had a do not disturb sign and was trying to rest after a 28 hour journey is unacceptable. I could hear ppl upstairs walking around at all hours. Doors bring slammed. I also woke up with puffy eyes and needed antihistamines for my entite stay. Bathroom has a bad plumbing smell. No PowerPoint in bathroom. Heating didnt work.and just in general even thiugh its a 3 star place there is a thing called common courtesy and good customer service.not at this place! Dont waste ur money ive stayed in much nicer 3 star places in London before so I knew I wasnt getting top service but this is mote of a 2 star place.and thars being generous. Staff deserve a zero (except 1 nice lady on Day 2 of a 3 night stay)

Lauren·कल

We stayed at the Apollo Hotel for four nights during our trip to London. The location is definitely a strong point: about 15 minutes from Westminster and well connected, with two major tube stations nearby. The room was clean, but the mattress was very hard, and the sleep comfort was not great. During our stay we also encountered some notable inconveniences: for one day there was no hot water, preventing us from showering, and we discovered that the room door could be opened without using the keycard, which left us puzzled about security. Overall, the value for money is fair, especially considering the location, but some issues could have been avoided with better maintenance and guest safety focus. With more attention to upkeep and security, the experience would have been much better.

Arianna·2 दिन पहले

“For a 1 night stay, barely adequate but cheap.”

Not much to say. The room was very small, the bathroom even smaller. No breakfast option, and the first receptionist didn’t even know where our room was.

Allan·3 दिन पहले

The good connection to train and metro stations and the nearby street with many restaurants were positives. It was dirty and there was noise in the bathroom all night.

Lorena·3 दिन पहले

“urcite doporucuji, personal mily a predevsim lokalita perfektni.”

The location and dinner were good. It could have been a bit cleaner, the lift was slow, and the heating was especially slow—room temperature was cooler and stayed at maximum.

Magdalena·3 दिन पहले