The Westin Kuala Lumpur

The building feels old, but everything else is great, especially the courteous staff and the superb breakfast.

Noor·एक हफ़्ते पहले

The room and bathroom are spacious. At night, I can hear the noise from moving cars on the street; the windows don’t sound‑proof.

Darwish·एक हफ़्ते पहले

“Don't go there if you want to stay safe.”

Nothing good. Completely disappointed.

Erno·एक हफ़्ते पहले

“انصح الجميع في الإقامة في الفندق وحديثين الزواج”

كل شيء كان جميل جدا. كل شيء جميل

Nasser·2 हफ़्ते पहले

“Uncomfortable Interaction with Front Desk Staff”

The property is a long‑standing one and could use some refurbishment, but we chose it for its location and had no regrets about that. About two days after checking in on October 17, 2026, a female receptionist at The Westin Kuala Lumpur questioned us about our breakfast payments, suggested we might have been undercharged without explaining why, asked for our card details, and inquired about the staff member who had authorised complimentary breakfast for us on the third day. While I understand the need to verify billing and benefit entitlements, the way she handled it felt unnecessarily suspicious and highly unprofessional, leaving us uncomfortable as guests. For management’s reference, the staff member was a middle‑aged female receptionist with a fuller build and hazel eyes who spoke English. I hope management reviews this incident and addresses how such matters are communicated to guests. Aside from that encounter, the rest of the team—concierge, doormen, and other staff—were courteous, welcoming, and helpful throughout our stay, and their service was genuinely appreciated, standing in contrast to the otherwise positive impression they created.

Veronica·2 हफ़्ते पहले