“Beautiful hotel with stunning views, but the payment issue completely ruined our experience.”
A very beautiful and stylish hotel with a well‑maintained green garden. The room was comfortable, offering a truly luxurious view. A big plus was that we were kindly allowed to check in one hour earlier than the official time. The overall atmosphere of the hotel was peaceful and pleasant.
The biggest disappointment was the food and, especially, the payment situation. The prices at the pool restaurant were clearly too high for the quality. The burger was dry and tasteless, with very few vegetables, and the two sandwiches were very ordinary and not worth the price. Breakfast was also disappointing – we ordered an omelette and pancakes, but both were bland and tasteless, and I couldn’t even finish mine. The shower in our room also leaked, with water spreading across the bathroom floor all the way to the door. We were willing to overlook these issues, but unfortunately the payment situation completely changed our impression. When booking, I paid €349 in advance. At check‑in, we were asked for a €399 deposit, which we were assured would be returned at check‑out. At check‑out, €286.45 was charged without my card even being present, while the employee also made sure to ask for a tip, which I left. After returning home, instead of seeing my €399 deposit returned, I saw that the amount had been changed to €685.45. We immediately contacted the hotel. They refunded the €349 prepayment, but the €286.45 issue remains unresolved. I provided all my bank statements, yet the hotel blamed my bank and debit card, despite the payment being initiated by the hotel. I have never experienced such confusion with a hotel payment before. I am now having to spend my time trying to recover my own money, and the issue is still not resolved. Unfortunately, this completely overshadows the positive aspects of our stay. We had considered returning, but after this experience, we definitely will not.
Leili·3 हफ़्ते पहले