“It was okay, it could have been better.”
We stayed for the Rams vs Raiders game, and the hotel’s location was great because we could walk to the event. The staff were not unfriendly but they didn’t take initiative to help; we had to ask for assistance. For instance, there was a line in the lobby to speak with the front desk, and the young lady who registered us was at the desk but seemed busy; I kept looking to see if she would offer help, but she didn’t. She would glance at me occasionally but never asked me to step forward. Suddenly, the man behind me walked up to her and she started helping him. I guess I should have approached her, but it would have been nicer if she had said, “I can help the next person in line,” or something. Cleaning staff only picked up dirty towels and replaced them while throwing bathroom trash; they didn’t make beds or throw trash from other rooms. When we asked at the front desk before leaving if this was standard cleaning, they said yes. I guess this is new or something only Marriott does, but it’s not what we’re used to. Finally, breakfast was served until 9:00 AM Mon‑Fri and 9:30 AM Sat‑Sun; serving until 10:00 AM would have been nice.
Noraएक हफ़्ते पहले