The Maritime Hotel

“Disappointing customer experience”

The stay itself was fine, but the post‑checkout experience left a very negative impression. We paid the bill in full at checkout and received an invoice showing a zero balance. After leaving the hotel, additional charges appeared on both of our cards, including a charge for an allegedly missing umbrella. We had actually returned the umbrella directly to reception when collecting our luggage and had specifically asked the receptionist if we could leave it with him. The hotel eventually agreed to refund the charge after we complained, but there was not even an apology for incorrectly charging us for an item we had returned to their staff. Mistakes happen, but charging guests first and checking what actually happened afterwards is not acceptable. The complete lack of apology or acknowledgement made the customer service particularly disappointing.

Anna·2 हफ़्ते पहले

I liked the location, the welcome, the service, and especially the room and the super comfortable bed. I’ll come back.

Nikolovska·3 हफ़्ते पहले

The style and décor of the rooms impressed me, the reception staff were friendly, and the place is in a quiet yet lively neighbourhood. The only downside is that there isn’t a proper spot for breakfast.

Maik·एक महीने पहले

“סה״כ המיקום טוב החדר נקי גדול עם חלון עגול יפה”

The location is excellent, the staff are welcoming, and the room is large and special. Breakfast was mediocre—no effort was made to warm the pastries—and the bathroom layout prevented the toilet from being raised upward.

Shlomo·एक महीने पहले

“Excellent location, boutique hotel, very comfortable and excellent service”

The location is excellent, the staff friendly and welcoming, and the hotel clean. It has everything you need, including a great continental breakfast and a gym. It’s close to the Hudson, the High Line, and a short walk to the West Village, with a subway station nearby. It can be a bit noisy at night with city sounds, but once I used the ear plugs provided by the hotel, the difference was huge.

Paula·2 महीने पहले