“Une expérience très décevante : chambre sale à l’arrivée, réclamation mal gérée et pression ressentie après la publicati”
I can’t find anything positive to say about our stay. First, I want to point out a serious issue: after posting a review on Google about our bad experience, I was called by someone from the hotel, Maxime Julien, who asked me to delete my review. I felt threatened and intimidated by his request. This is unacceptable; every guest should be able to share their experience freely without pressure to remove a negative review. Regarding the stay, the room was not clean upon arrival. We took photos to document the condition. Despite our complaint, no satisfactory solution was offered—no room change or prompt housekeeping. A front‑desk staff member eventually had to clean the room quickly. We were also disappointed by the reception staff’s attitude, which seemed cold and unprofessional. We didn’t feel our complaint was taken seriously. For a four‑star hotel, we expected a higher level of cleanliness, service, and respect. The lack of cleanliness, the mishandling of our complaint, and the phone call about our Google review all greatly worsened our disappointment.
Havvaएक हफ़्ते पहले