“A hotel more interested in its nightlife crowd and cool image than making paying guests feel welcome”
Good location and nice rooms for NY. Unfortunately, the service at SoHo Grand is anything but friendly or welcoming. The hotel has become far too cool for its own good, seemingly forgetting that it’s a hotel first. From Thursday to Saturday, the lobby transforms into a bar and nightclub scene. During these times, paying hotel guests are treated more like an inconvenience than valued customers. Security and door staff are particularly rude and dismissive. Given the room rates and expectation of 20%+ tips, you’d expect a basic level of hospitality. We stayed for a week as a work group and rarely felt acknowledged or welcome. The lobby bar and diner were equally disappointing, with some of the slowest and least friendly service we experienced in New York. Credit where it’s due, the room service staff were consistently friendly and polite. Ultimately, this feels like a nightclub with rooms attached. Far more interested in its image and nightlife crowd than the guests actually staying there. A real disappointment for a hotel trading on its reputation
Antoni3 दिन पहले