I had a very bad and frustrating experience with this hotel. I paid the full amount in advance, but when I arrived, the staff told me the room was not available, which is completely unacceptable and shows poor management and a lack of professionalism. When I raised the issue with the manager, his response was extremely disappointing and unprofessional; instead of resolving the problem, he handled it poorly and caused further inconvenience. After paying in full, how can a hotel refuse to provide the confirmed room? Customers deserve proper service, accountability, and respectful treatment. I strongly advise others to think twice before booking this hotel. I hope the management takes this complaint seriously and ensures that no other customer faces the same situation. I paid ₹2,500 in full for a room for 2 adults and 1 child, but when I arrived, the staff initially claimed there was no booking under my name. I had to argue with the manager, who responded very poorly instead of handling the situation professionally. After the argument, they arranged an alternative hotel, but the accommodation was extremely disappointing: the room was not satisfactory, the bed was too small for two adults and one child, and the overall ambience and facilities were very poor. The staff’s behaviour and the quality of the alternative accommodation made the entire experience stressful and unpleasant. This is not the kind of service a customer expects after paying the full amount in advance. I am equally disappointed with the platform for allowing such hotels to be listed without ensuring that customers receive the accommodation they have booked. Customers trust when making reservations and expect reliable service, confirmed rooms, and proper support when problems arise. Unfortunately, my experience completely failed to meet these expectations. I strongly request an investigation of this incident, appropriate action against the hotel, and a suitable resolution for the inconvenience caused. Very poor hotel experience, very poor customer service, and an extremely disappointing booking experience. I would not recommend this hotel, and my trust in the platform has also been affected by this incident. Taking full payment without providing the booked accommodation is unacceptable. I expect the platform to address this issue.
Balamuruganएक हफ़्ते पहले