I have to say this was one of the worst stays I’ve ever had. We booked the hostel based on its photos and description, arrived in Belgrade ready to check into the room we reserved, but were handed a completely different room that didn’t match anything we’d booked. When we asked why, the staff simply told us that our original room had been given to someone else. Imagine arriving in a foreign country, after traveling, with a confirmed reservation, only to be told your room is gone. The biggest disappointment wasn’t the room itself but the way we were treated. Nobody tried to help us, no sincere apology, no alternative accommodation, no attempt to find a solution. We were basically told to either accept the room they had left or deal with it ourselves. That’s exactly what we had to do, and we ended up searching for another place to stay late at night on our own. Unexpected situations happen, but a place that operates in hospitality can’t treat its guests like that. If a mistake happens, at least take responsibility and help those affected. We trusted the reservation system, planned our trip, and arrived expecting the accommodation we paid for, only to get stress, disappointment, and an unnecessary problem in a foreign country. This attitude shows a complete lack of respect for guests. I would not recommend this hostel to anyone, and I hope they take this complaint seriously. No guest should ever have to go through something like this.
Asadli5 दिन पहले