Can Bordoy Grand House Hotel GL Preferred Hotel

The staff were great and very helpful with everything, but the rooms at the front are a bit noisy.

Sebastian·एक हफ़्ते पहले

“Désastreux”

The location was fine, but the experience was scandalous and unworthy of a 5‑star hotel! In decades of traveling and staying at luxury hotels worldwide, we had NEVER had such an ordeal. From the moment we arrived, we noticed pipe smells in our suite. The last morning, at 6 am, we were abruptly woken by an unbearable sewer stench that made us nauseous! We had to open all the windows to breathe, and we couldn’t fall back asleep—an entire night ruined! That’s not all: at the start, despite a valet service that cost a lot, we had to walk about a kilometer through Palma’s streets with our heavy luggage to retrieve our car because of poorly anticipated traffic restrictions. The pinnacle? The general manager refused to refund our last night, claiming that her staff had detected no odor during inspections! Being roused by a pestilent sewer smell and having to carry your bags a kilometer: two experiences never encountered in any hotel, even the most modest. A façade of luxury, service unworthy of five stars, and a management that refuses to take responsibility. Stay away!

Alexis·एक हफ़्ते पहले

“Outstanding and different”

All of the staff were exceptional, the location is great, and the property feels a million miles away from the standard boring hotels.

Stansbury·2 हफ़्ते पहले

“Great staff made the experience better”

Everything and everyone were perfect.

Padraig·2 हफ़्ते पहले

“Die perfekte Oase für ein Wochenende in der Stadt Palma!”

Everything, especially the garden, was great.

Gertrud·2 हफ़्ते पहले