Pandora's Hilltop House Resort

“Отель в целом - это конечно не 5 звезд, как написано в Букинге. Но я так понял в целом хороших 5-звездочных отелей в Чжа”

After staying 5 days in Zhangjiajie and studying the layout of all the locations, park entrances, supermarkets, restaurants (especially European ones) and more, I can confidently say this hotel has the best location for anyone who wants to see all the park’s points, the glass bridge, the Yellow Dragon Cave, the Tienmen Mountain, and still travel comfortably and quickly everywhere. Second, the butler Lily is probably one of the best I’ve met in China and across 50+ trips. She’s incredibly friendly, speaks excellent English, and every day explained where and how to go, what the weather would be, suggested the best viewpoints, handled tickets, and made everything feel like a simple walk without technical hassles. Thank you very much! We booked for the mountain views and balcony, which were fine, but in the end it didn’t make sense. First, it’s almost always foggy and you can’t see anything; when it’s not fog, it’s raining. Second, after a few days you get tired of the mountains and don’t want to look at them as much. The hotel could improve its breakfast menu by blending European and Chinese cuisine; besides eggs and pastries, there’s literally nothing for Europeans, which was a bit of a struggle. In one of the rooms we stayed in, we were attacked by bedbugs (about 15–20 in the evening) that crawled into the bedroom, and the floor heating in the bathroom didn’t work, so it was very cold. But these are minor issues.

Evgenii·3 दिन पहले

“A great located stay, with great amenities and even greater staff!”

The staff were all extremely kind and helpful, especially Yuki who was in contact before we even reached the hotel and helped arrange airport transfer and plan our activities for each day, even booking tickets for us. Yuki sat down with us on arrival, explained each activity, and gave guided maps that were very useful. Her service was the best I have ever experienced—always reachable and checking in to ensure everything was fine. The hotel’s laundry facilities were also very helpful, and the restaurant served great food. To top it off, the hotel is located amazingly just a short walk from the national park. I liked everything about the hotel.

Oliver·5 दिन पहले

“Amazing hotel and Yuki made our time in Zhangjiajie memorable”

First thing – Yuki was incredible. She was introduced to me via WeChat to coordinate the trip, and she made the whole experience effortless and enjoyable. I gave her a rough itinerary of what we wanted to see and do in Zhangjiajie, and she organized everything. When we checked in, she went through it day by day with the maps; it was overwhelming, but the parks are very easy to navigate and Yuki made sure we knew the plan each day and was always available. The hotel is very well located, just a 10‑minute walk from one entrance, and the pool offers stunning mountain views; we booked a bath suit overlooking the mountains (make sure you book it). The toiletries were nice (Balmain) and the room was huge, with beanbags, and Yuki arranged for us to have an afternoon in the room upon arrival, which was sublime. Even on the torrential rainy day with fog, it was nice to chill in the hotel. The on‑site restaurant is reasonably priced and offers many local Tujia dishes. Breakfast was a good spread. This is one of those “Instagram recommendations” that was definitely worth the money, effort, and using the hotel to get the best out of your time in Zhangjiajie. couldn’t fault it.

Piers·5 दिन पहले

The hotel staff are unbeatable, very attentive and help with everything.

Maria·6 दिन पहले

Great location for the national park. The room and hotel were great. Food was very tasty and there was a good local selection. Staff were absolutely fantastic.

Adrian·6 दिन पहले