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The food was absolutely incredible — 10/10! Unfortunately, everything else about our stay was deeply disappointing. The reception staff were unhelpful, unfriendly and unwilling to listen. At checkout, we were told that our €250 deposit would not be returned until the minibar had been checked. We found this treatment insulting, especially at a hotel of this price level. We also wanted to extend our stay, but were offered only an extremely expensive presidential suite, despite our room still appearing available after we left. The pressure to book immediately felt misleading and unprofessional. The room was very cold. The hotel’s photos also create misleading expectations about the peacocks and garden. The property is essentially a building in the city centre with a small courtyard and only three peacocks. Do not expect the beautiful garden experience shown in the pictures. Parking is another disadvantage. Our verdict: The restaurant is absolutely worth visiting for the food, but we would not recommend staying at this hotel. The food deserves 10/10; the service deserves 0/10. Hospitality begins at reception, and unfortunately, our experience started badly and never improved. We would not return.
Zarrina2 दिन पहले