Mangonui Hotel

“Arrived after booking the room, no one was aware of the room booking, waited and finally got the room, the rest is histo”

The building’s historic charm was a plus, but the room smelled awful like a fish and chip shop, the cleaning was subpar, the wooden doors to the outside area had no lock, and the only decent feature was the shared bathroom.

Davide·6 दिन पहले

“Old and Classic Hotel”

This classic old hotel had a lovely heritage vibe, the staff were awesome, the bed was very comfortable, and the view and location were great. It was quite noisy, though, with the pub below staying open until 1 am.

Kate·एक हफ़्ते पहले

It was a relaxing chill spot 😎, but the hotel could use a cosmetic makeover.

Rosemary·एक हफ़्ते पहले

“Great location, town history, basic rooms more a communal motel/pub than a pub hotel.”

You don’t need to book online; just call or walk in. I liked its position in the township hub—it felt free, not like I was being watched. The locals were friendly, and the coffee shop next door—or opposite the 4 square—served the best damn coffee I’ve had in Perth. I didn’t ask what beans they used; I think the owner was there, not a casual staff member, and that made my day. As a paying guest, I was disappointed by the overall lack of hospitality and customer service. No one greeted me with a smile, a simple hello, or even a friendly “How are you?” There was no introduction from the staff member I spoke with, nor any indication of their role. I was also surprised to learn that my room was ready and the door had been left unlocked, even though I hadn’t officially checked in. From a guest‑security and professional hospitality standpoint, this was concerning. The liquor store attached to the pub was closed, so I couldn’t buy alcohol to take back to my room. It was a Monday, but the service was still disappointing for guests staying on the premises. Worse, there was no food available on‑site—an especially let‑down for an accommodation provider. Having previously managed a tavern, pub and accommodation establishment in Western Australia before returning to New Zealand, I understand the hospitality industry from the ground up. I worked my way through various roles into management, learning the importance of customer service, staff leadership, guest satisfaction and creating an atmosphere that makes people want to return. This hotel has so much history, character and potential. It is an iconic establishment that deserves to be thriving, not leaving guests feeling unwelcome. I genuinely believe that with the right leadership, a motivated team and a renewed focus on hospitality, this establishment could be brought back to its former glory. A great hotel is not just about providing a room; it’s about making every guest feel welcome from the moment they walk through the door.

Baxter·3 हफ़्ते पहले

The place was quiet and had a friendly pub vibe that I really enjoyed.

Liza·एक महीने पहले