I’ve stayed at this hotel four times, so I expected a better overall experience, especially as a returning guest. The bed was comfortable, the AC worked properly, and the LCD/TV was good. However, apart from these basics, there was nothing special or any noticeable effort to make a returning guest feel valued. I was quite disappointed with several aspects of my stay. The table in the room was old and damaged, giving a bad impression of the room’s condition. The payment policy was inconvenient; during the stay, payment for water had to be made immediately, with no option to pay later or settle at checkout. Moreover, the pictures shown during booking did not accurately represent the actual room, making it hard to choose. Another inconvenience was the hotel’s delivery policy: when ordering something from outside, delivery was not allowed directly to the room, which was unnecessarily inconvenient. The internet service was one of the biggest problems—connection was extremely poor and unreliable. Finally, the policy regarding extra time was unreasonable; even if a guest needs only an additional two hours, the hotel charges for half a day. A more flexible policy for short extensions would provide a much better experience. Overall, the hotel needs significant improvement in room maintenance, internet service, booking transparency, delivery convenience, and its extra‑time policy.
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