Neon Royal Nest Aerotel with Pvt Balcony-1 km from Airport

I checked into room 908 on the 9th floor, the same room I stayed in May, B wing. That night we were bitten and crawled by bed bugs, making it impossible to sleep before our exam the next day. When we called for help, no one answered; there seemed to be no dedicated manager. Security guards were unresponsive and told us they didn’t know what to do. We waited at the gates for two hours. Despite the great location, they couldn’t provide the hygiene and solutions we expected for the high price we paid. No solution was offered, and we girls were left stranded. This was very disappointing from Neon. We had to use our own bed bug spray the next day, but the bites didn’t stop.

Priyanka·2 हफ़्ते पहले

I tried to call the front desk several times after paying and handing over my documents, but no one answered; they only gave me a code to unlock the door. I had to look up the number in the booking email and they ended up assigning me a different room. The room wasn’t clean at all—used bedsheets, dust, and hair everywhere. Communication was tough, and there was no reception at the gate; the gate guard took a picture with his phone, which made me uncomfortable. He made us wait 15 minutes. The balcony was tiny, barely fitting two people, just a long vertical space. The photos online didn’t match the reality, and the hygiene was poor; there was no glass or jug for water from the purifier.

Shivangi·2 हफ़्ते पहले

“Poor experience”

The location was decent, but the room wasn’t clean, there was no staff, and it felt more like a residence than a hotel. The booking promised breakfast, but none was offered. There was no ironing service, and the fan was broken.

Shivam·एक महीने पहले

The property was very dirty, and the beds were uncomfortable.

Satish·3 महीने पहले

The location and the room were okay, but the washroom was filthy and pathetic. No one cleaned it during all six nights.

Kashan·3 महीने पहले