“Disappointing”
The staff were kind, with the breakfast lady and the receptionist both helpful, and breakfast was fine. Unfortunately, we booked a suite with a separate bedroom and a living room that had a sofa bed because we were a family of four and wanted separate rooms, even though it cost more than a double‑bed room. The sofa bed was old, thin, and worn out, with tears that exposed the springs, and the frame was damaged, crooked, and slanted. When we arrived, there were no sheets on it; we found them crumpled in a wardrobe. We reported the issue to reception, who was kind and offered extra duvets to cover the mattress, but that did nothing to hide the springs. Even though the two people on the sofa bed were slim, they felt the springs pressing into them all night. The room was booked for four people, yet only two towels were provided. The kitchen was poorly equipped, offering only three plates, two cups, one teaspoon, two forks, and four knives. We also had trouble with the shuttle service, which was supposed to run every 30 minutes but made us wait 65 minutes at the airport with other guests. Overall, this hotel did not meet the standards expected of a four‑star property.
Sara·2 हफ़्ते पहले