“Horrible”
The scenery was stunning, but the TV was broken, and we were disappointed that the staff hadn’t checked it beforehand. There was no microwave in the room, which felt odd since the property is far from shops; we had to rely on the on‑site kitchen, which we found unappealing and not worth the price. We asked about a braai area, but it turned out it wasn’t available on the premises, so ordering food became the only option. The reception lady couldn’t locate my name when I checked in, so I waited about 20 minutes before she handed me the key and told me the check‑in would be completed the next morning because she couldn’t find the form I was supposed to sign. I’ve stayed at many places, and this kind of delayed check‑in feels unsafe, especially in South Africa where a missing record could be problematic. Overall, the combination of these issues meant we didn’t even spend a night there, and we felt our money was wasted. I’m glad some guests enjoyed it, but I can’t accept mediocre service for the price I paid.
Rethabile·एक हफ़्ते पहले