Ecoco Holbox - EcoChic - Cabañas de Madera - Holbox Retreat

The cabins are cozy with ample space and comfortable beds. However, there's no minibar, the TV doesn’t work, and the pool water was dirty and murky.

Cortes·2 minggu lalu

Nothing. Just.the housekeeping are a little friendly. Solo la ama de llaves se portó bien . Nice WiFi Buen Wifi. They tried to force me to have. A late check in since the first day because they don't have already the room. They give the room semi -Clean. . Everything is dusty and old. Nobody take care about the maintenance. Dirty shower. Looks like nobody clean properly since two-years or more. Tv without remote control or any connectivity to wifi. I asked for a other remote control but they give me the wrong one. Doesn't works again. In 4 days they cleaned the room one one day. . Pool doesn't exist looks like dirty swamp. The grill area always busy and dirty. Terrible. . Me entregaron la habitación a medio limpiar y desde antes de mi llegada querían forzarme a tener una late check in. . Cabaña olvidada, sucia y con falta de mantenimiento. Llaves que no funcionan Puerta de baño descuadrada Todo lleno de polvo Las amenidades de baño de la peor calidad bote de basura que tenía basura de los huéspedes anteriores. La TV no tenía control , me dieron otro tampoco funcionó. No me cambiaron sábanas y limpiaron habitación más que una vez en 4 días. Los pasillos afuera de las cañas llenos de basura El grill sucio y siempre lleno La alberca una porquería con agua verde estancada de meses Los mosquiteros están descuadrada por lo cual si no pones precio de tu parte se quedan abiertos y se meten los moscos. La cortina del baño un asco nunca se limpio Al igual que la regadera. Las llaves no sirven tienes que presionar para que cierre. La regadera tapada y apenas sale agua. Es una porquería. . WiFi Excelente. . Locación lejana y en el alrededor hay muchos tidaderos de basura grandes. . No se dejen engañar. Sus fotos son mentira! . Don't book!! It's a Scam!

Alan·3 bulan lalu

“Cabañas en Holbox”

The room was clean, nice inside, had air conditioning and a cute little balcony, though the view isn’t great. The location isn’t close to the center; it’s surrounded by a lot of garbage, including the hotel entrance, so it smells bad and looks awful. The TV didn’t work, the staff were not attentive, and I had to leave at midnight to get toilet paper because they hadn’t cleaned.

María·3 bulan lalu

“Pusiera ser buen hospedaje pero le falta mucho mantenimiento”

The beds are very large, yet the area around the cabins is badly neglected – there’s a huge puddle behind them that attracts loads of mosquitoes and is a nightmare to deal with. The poolside equipment sits uncovered and dusty, the lock on my cabin door didn’t work, there was no toilet paper, and the TV was broken – one screen showed only a third of the picture while the other room’s TV showed nothing at all.

Carlos·3 bulan lalu

Our experience was unfortunate. When we arrived there was no one, and I had to contact the accommodation, and they told us they had an electrical problem and therefore the air conditioners were down. We understand that such situations can be outside the control of the accommodation, especially on an island. However, what upset us was learning that this was not a new problem, but had happened before. When I contacted the accommodation, they cancelled our reservation, but they never warned us beforehand that this situation existed and that it could happen again. If they already knew the history, the minimum would have been to inform us so we could decide whether to take the risk or look for another option in time. In the end we were left without accommodation at the last moment and had to find another place on our own, which complicated our trip a lot. More than the electrical problem itself, the lack of communication and timely notice made the experience very negative.

Damian·3 bulan lalu