Embassy Suites Dallas - Park Central Area

“The personnel were great, and very helpful. Very friendly and professional.”

The breakfast menu was good, but the preparation was not very good. The potatoes were overcooked, and so was the sausage. I saw several cockroaches in my room as soon as I entered. First time I encountered Cockroaches in a Embassy Suites room

John·Sebulan lalu

I was warned: my vehicle vanished after following the hotel staff’s instructions. My wife, granddaughter, and I reached the Embassy Suites by Hilton Dallas Park Central Area on May 28 around 10:00 p.m. after a six‑hour drive. Because our high‑profile pickup truck wouldn’t fit in the underground lot, we asked the front desk for help. Latasha told us we could park right outside the front entrance under the awning if we displayed a parking slip she handed us. I specifically asked if towing was a risk, and she assured me that as long as the slip was visible on the windshield, the truck would be safe. The next day, May 29, after breakfast, we walked to the front desk and found our truck gone. Latasha was still working that morning; when we asked her, she went to the back office after we requested a manager. Instead, another male employee appeared to handle the matter. When I explained what had happened, he said, “We don’t tow.” Our 2021 Chevy Silverado Carhartt Edition was stolen right in front of the hotel entrance, under the awning, after we parked there as instructed by hotel staff. What was meant to be a relaxing weekend with our granddaughter quickly turned into dealing with police, insurance, the claim process, and OnStar, all while coping with the loss of our only vehicle. I urge future guests to carefully evaluate parking options and ask detailed questions about vehicle security. Based on our experience, I would recommend choosing accommodations that offer secured parking or valet services.

Brian·Sebulan lalu

“Bargain hotel for a night, decent price for big family.”

You get what you pay for. The lamp stand in my room was burnt out and the shower was dirty.

Jonathan·Sebulan lalu

The location was great, but the AC didn’t work, the elevator took at least 7–10 minutes each time, and the pool was closed, making for an uncomfortable stay.

Conswello·Sebulan lalu

“You need to hire another maintenance or something”

Breakfast was fine and the happy hour was enjoyable, but the room was extremely hot and when I called maintenance, no one ever showed up.

Patricia·Sebulan lalu