“Too pricy for low-quality rooms.”
Because there are few pet‑friendly spots in Carlsbad, this hotel worked for us – we had a place to sleep. When I requested a room change after the first night, they accommodated me, which I appreciated. The front‑desk lady who assisted with the change was very kind and understanding. Breakfast was decent and the staff were also friendly. Our initial room was in poor condition; it was right next to the street and I could hear traffic all night. The door had clearly been broken into before, making it hard to lock and it wouldn’t swing shut like a normal hotel door. A gap where the door had been kicked in let bugs in, so I stuffed it with a tissue. We were also assigned a smoking room because they said that was all that was left when we checked in, which I don’t understand since I’d booked a non‑smoking room in advance. The only bright spot was that they let me change rooms the second night, and the new room was farther from the road, had a working door, and was non‑smoking. It was still just an average room and not worth the price or the hype the website promotes. The carpets were old, dirty, and in need of replacement. The pet fee is higher than most hotels I’ve stayed at.
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