“A beautiful property, but one experience significantly impacted our stay”
We stayed at one of the most amazing places we’ve ever visited. The bush setting was breathtaking, and the rooms were luxurious, beautifully designed, and incredibly comfortable, with a private pool as a real highlight. The restaurants and lounge areas were tastefully decorated, creating a wonderful atmosphere throughout the property. The staff were outstanding, especially Advice, Sindele, Elvis and Desire, who were warm, professional, and consistently went out of their way to make us feel welcome, making the experience truly memorable. The food and snacks were creative, delicious, and consistently high quality, and the wine and drinks selection was impressive. I would have given this property a 10, but one issue unfortunately marred the entire experience. During our two‑night stay, both of us fell ill and missed meals and game drives. When we raised this with the manager in person, the reaction was disappointing—there was no real acknowledgment, concern, or empathy. We asked whether they could investigate possible food contamination, but the response was a vague “we’ll look into that,” with no follow‑up. For a property of this calibre, the lack of customer care in a situation like this was surprising. Senior staff should be trained to handle guest concerns professionally and with genuine attention. Instead, we felt raising the issue was unwelcome and that the assumption was they couldn’t possibly be at fault. It left a bitter aftertaste, which is unfortunate given the high cost and otherwise excellent aspects of the stay. The takeaway was: enjoy the property, but don’t complain or expect concerns to be taken seriously.
Alpinechick·5 bulan lalu