“Poor customer service!”
I booked the place only to find out it was fully booked when I arrived. They wouldn’t accept a cancellation fee or refund me, and I still haven’t received any money back.
Jones2 minggu lalu
Sebentar…
Bloemfontein·7.0
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atau ketik saja: “sekitar tanggal 20, tiga malam”
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House on Grand Hill in Blo Bloemfontein offers a guest‑house style stay with private bathrooms, baths, wardrobes and complimentary toiletries. Free on‑site parking provides convenient access, and the property lies just 8 km from Bram Fischer International Airport. Within walking distance, guests find Oliewenhuis Art Gallery (18 min) and Preller Square (1.3 km), plus nearby Gallery On Leviseur and the National Museum.
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Bagaimana tamu menilai properti ini, aspek demi aspek.
I booked the place only to find out it was fully booked when I arrived. They wouldn’t accept a cancellation fee or refund me, and I still haven’t received any money back.
Jones·2 minggu lalu
They let me book and pay, but when I got there they said it was fully booked. They told me to cancel the trip on the app to get my refund, but I still haven’t received it.
Qhamani·3 minggu lalu
Everything was great, except the swimming pool.
Vusumzi·Sebulan lalu
Nothing positive; I wasn’t allowed to stay at the place. The lady was not ready to receive us after we booked, told us to wait for her for 20 km, and we waited almost two hours, only to have her say she’d asked if it was us parked outside, even though she never made voluntary contact and only answered the phone, imposing things she never said. My husband went through the gate to confirm we were there, and she said the room wasn’t ready yet, asking us to wait. We left, and she texted about 30 min later asking whether she should prepare the room or not… after we had already paid. The other issue: we couldn’t even locate the house. As you go up there’s number 66 and next to it 66A, then the house number is 64—no 65 at all. We tried to contact her; she replied she wasn’t around and told us to look for the house with white pillars and artificial grass. We drove around that block, the house was on the adjacent side without a house number outside—frustrating. We were exhausted, didn’t intend to stay in Bloemfontein, but had to because we couldn’t keep driving in fatigue, only to drive around the block for almost two hours, eventually stopping at the house with “white pillars”. It was shocking that people in that neighbourhood never called the police on us because we obviously looked lost. The lady’s level of unprofessionalism should be studied as a lesson on what not to do when running a hospitality business.
Fihla·Sebulan lalu
Everything was fine.
Xoliswa·Sebulan lalu