Sanya Conifer Resort

The hotel is beautiful, rooms are nice and comfortable, and the location is good. They claim to have four pools—three outdoors and one indoors—but the hours are odd. The largest pool shuts for two hours in the middle of the day for disinfection, which is strange when everywhere else can disinfect at night. The other two outdoor pools only open for two hours in the morning and two hours in the afternoon. Why?

Levroz·2 minggu lalu

Hotel je velmi precizne architektonicky navrhnuty,kazdy ma svoje sukromie i na balkone. Bazen na streche a celkove vyhlady na mesto su uchvatne, personal velmi mily a ochotny nam pomoct, sluzby na vysokej urovni co sa tyka personalu, vsade cisto, spickove vybavenie. Urcite hotel este navstivime,len uz pouceni bez all inklusive. Ranajky boli vydatne,aj ked sme velmi nevyuzivali. Nepacilo sa nam,ze hotel absolutne nevie,co znamena All inklusive. Po cely nas 10dnovy pobyt sme mali moznost na obed vyber len z dvoch menu,z ktorych jedno bolo palive,takze nam ostavalo len jedno a to same jest desat dni by nevydrzal nikto. K obedu podavali len vodu,vsetko ostatne za poplatok, moznost vyberu napojov bolo len k veceri,inak len voda. Vecere su dalsou slabinou hotelu,pretoze striedaju dve vecere stale dokola, absolutne chyba rozmanitost. Na to,ze je to petihvezdickovy hotel som sa este s tak ubohym all inklusive nestretla. Dalsou slabinou hotelu povazujem bazen v zahrade,ktory bol dostupny len v case od 15.30!!!

Markus·Sebulan lalu

“Exceptional”

The staff were friendly and the place was clean.

Phokoletso·Sebulan lalu

“Não voltaria”

A specific employee helped us with Mica and the infinity pool. The hotel is completely unprepared for tourists, both in service, food, and administration.

Georgia·Sebulan lalu

“Don't book the all inclusive”

We checked in at about 9:20 PM and asked where we could eat dinner, only to be told to find restaurants on our own even though we had an all‑inclusive package, which was a letdown because dinner should have been included. The “all‑inclusive” model here differs from what we expected: meals are included but lunch is a fixed Chinese menu with no choice, drinks are only available at dinner (soft drinks, wine, beer), and the only thing replenished in the room daily is bottled water. On the second‑to‑last day, nobody came to clean our room; at around 4:00 PM we went to reception to request housekeeping because we had run out of clean towels, drinking water, and toilet paper. Communication was tough since 80–90 % of staff don’t speak English, and it seemed they were more attentive to Chinese and Russian guests than to others. Overall, the experience was disappointing given the expectations set by the “all‑inclusive” promise, and the resort has plenty of room for improvement.

Alexandru·Sebulan lalu