Residence Inn by Marriott Richmond Downtown

The location and facilities were excellent. Parking downtown was a challenge and came with an extra cost to consider.

Chukwudi·Sebulan lalu

“Great place to relax.”

It was a high‑level hotel with excellent services, and the location was super convenient. Everything was great.

Vakhtang·Sebulan lalu

“I would definitely recommend this hotel but WiFi has to be free.”

Everything was great—David at the dining room was super helpful, and the front desk and Melvin from maintenance were very friendly. The only downside was that Wi‑Fi wasn’t free, though I was eventually accommodated.

Shirley·2 bulan lalu

Friendly staff, but had to pay for parking in the VCU public lot.

Chukwudi·2 bulan lalu

“Don’t stay here!”

The location was fine and the front desk staff were friendly, but the room was dirty. We asked for the visible grime to be cleaned while we dined during our one‑night stay and it wasn’t done. When we set up the fold‑out sofa, we discovered an area of carpet that hadn’t been vacuumed. Breakfast was scheduled to start at 6:30, yet at 6:45 it was only partially set up with oatmeal that hadn’t been cooked properly. When I raised this, I was told, “it was working 3 days before,” which didn’t explain anything. I spoke to someone who introduced himself as the operations manager and listed all the complaints. He said the breakfast was being served in a new space and pointed out the old space—farther from the kitchen—so that was a meaningless explanation. I asked for a partial refund; he said he would check the room and get back to me, but never did. When I called again, I was told to speak with the front desk manager, who said she could add points to my account, but since I don’t travel often, that wasn’t useful. She promised to seek guidance on a partial cash refund from upper management and would call or email me within 2 days, but she never followed up. I called one more time and left a message that was never returned.

Ronald·9 bulan lalu