“I'm not recomended”
The worst accommodation experience we’ve ever had. Even with a confirmed reservation, we arrived late at night after a long day riding motorcycles, and no key was left for us and no way to get into the property. We were stranded and had to find another hotel in the middle of the night. The owner’s attitude was the most disappointing: instead of taking responsibility, we were told it was a “staff mistake.” There was no real apology, no effort to solve the issue, and no compensation for the stress and inconvenience. Even worse, staff at another hotel told us this wasn’t the first time it happened. Apparently, several other guests have experienced the same situation at this property. If this is true, it shows a serious lack of professionalism and that the owners have done nothing to prevent it from happening again. A hotel that can’t guarantee accommodation for guests with confirmed reservations and refuses to take responsibility for its mistakes should not be listed on a platform like this. I strongly advise everyone to avoid this property unless you want to risk being left without accommodation in the middle of the night.
Dominik·3 bulan lalu