Elis Boutique Hotel

Хорошее местоположение. Замечаний нету

Vladimir·2 minggu lalu

“Все хорошо”

Очень близко к морю. Очень грязное кресло и плохой интернет очень плохо Идет

Roman·2 minggu lalu

“שהות סיוט”

I want a refund for the two days I stayed. The room smelled bad, service was poor, there was no toilet paper, and the staff wouldn’t clean the room. The linens were dirty, the whole room was dusty, the toilet had urine stains, hair in the sink, and the shower was stained. There was no elevator to lift luggage, so we had to climb many stairs, and I had disc problems.

Hagit·Sebulan lalu

The place was clean and organized overall, and the low price we paid matched the conditions. However, cigarette smell lingered in rooms and hallways, a scent spray was used unsuccessfully to mask it, there was no hand soap in the bathrooms, and the front desk told us we had to buy it if we wanted it. It wasn’t exactly a boutique hotel as advertised, but for the few hours we were there, it was sufficient.

רוית·Sebulan lalu

“Несмотря на все достоинства поставил бы "1" - за недобросовестность менеджмента.”

The location was convenient, the rooms were clean, and the regular staff were friendly. The room had excellent soundproofing, and the occasional smell of legal marijuana in the corridor was not noticeable. The public kettle, microwave, and cooler in the reception hall were handy, and you could get the necessary tableware and utensils at reception. You could also change damp towels several times a day. The ordinary staff were good, but the management was unacceptable. The hotel sets its own price when booking through Booking, and the management deceives everyone by listing a price without VAT (MAAM) as if the 18% tax were already included. Consequently, Booking’s terms specifically note that the tax is already included, and tourists can even demand a refund. Yet the hotel management requires “non‑tourists” to pay the additional amount, and a sign at reception states the hotel does not refund money “for any reason.” This is an example of unfair competition (creating a false impression of lower prices than competitors), which I plan to bring to the attention of Israeli regulatory authorities. When extending my stay, a manager, who did not identify himself, raised his voice and demanded an extra 100 € over the Booking terms, threatened eviction, and even had reception call the police (who immediately left with apologies). After some undisclosed negotiations between the hotel and Booking, the latter sent me an apology letter for the pricing error and asked me to pay the amount demanded by the hotel or cancel the already paid stay. I had no time to find another hotel and move, so I had to pay the hotel. However, the mistake (if it was an error and not intentional misconduct) was made by the hotel management, not by me or Booking, and the one who should pay it is the hotel management, not the guest. Please note that the people running this hotel are dishonest and unethical. If you’re not ready to suddenly become a victim of their “legal extortion,” I recommend not staying at Elis Boutique Hotel in Bat‑Yaam.

Sergey·3 bulan lalu