Grace Louise Retreat with Hot Tub

“We had an amazing 4 night stay in May. Great peaceful location to explore the beautiful local area.”

We were a family of four with a small dog on his first holiday and found the property very well equipped, very spacious and in a great location.

Catherine·5 bulan lalu

I usually don’t leave negative reviews, but this experience forced me to. When we got to the lodge, the cleanliness fell short of what we’d expect from serviced accommodation: cutlery and bowls still had food residue, debris on the floors, food under furniture, and sticky spots on the floor. We photographed everything upon arrival. Basic items were missing too—bathroom bins for sanitary products, bin bags, dishwasher tablets, and washing‑up liquid. With five guests staying two nights and only a tiny bin, waste management was tough. The listing says the property has four beds and sleeps up to six, which made us think there were four proper beds, but one is actually a sofa bed. Consequently, three adults had to share a double bed, which was disappointing and not what we’d expected. After we left, we were charged an extra £93.80 cleaning fee. We sent the host photos and a detailed explanation right away. The deposit was eventually refunded, but we were told the issue would be investigated and have received no further updates since 4 February, despite follow‑ups. It was disheartening that the problems raised were never properly addressed and that communication stopped entirely. Future guests should clarify the bed configuration and amenities before booking.

Madeleine·8 bulan lalu