“Experiência Inaceitável: Quarto Sujo, Tipologia Errada e Proprietário Hostil”
The stay turned out to be a nightmare, the worst lodging experience I've ever had. I booked a double bed room with a private toilet, confirmed by the owner over the phone before arrival. When I got there, the assigned room had four single beds (photo attached) instead of the promised double. Even worse, the toilet was in a deplorable state: the bowl had yellowish, dirty water with fecal residue (no photos for respect), and the shower cabin showed visible usage marks. The wardrobe had no doors. Confronting the owner, I received denial and hostility instead of an apology. He refused to take responsibility, accused me of wanting to implicate him, and tried to move me to another room whose beds were still unfinished and visibly used. This proves none of the vacant rooms were clean, yet both were offered to me. I had to wait over 1 hour and 15 minutes on the street for the room to be cleaned, which happened almost 3½ hours after I had made the reservation and called to confirm it was on the way. The owner even tried to blame a person he “occasionally hires” for the dirt, which is no excuse for running a business. The TV only worked when connected to my phone because the owner claimed the operator service was “more expensive.” In short, there was a lack of professionalism, basic cleanliness, and an arrogant, defensive owner who blamed customers for his own mistakes. They took more than an hour to clean a room that should have been ready since I booked. The only silver lining was that they finally cleaned the room, but the experience was anything but peaceful. I do not recommend it.
RafaelSebulan lalu