Pousada Bem-Viver na Vila de Itaúnas

“nunca mais, se isso é Bem Viver imagino o que é Viver mal”

I didn’t like anything and had to leave. The shower was freezing even on the winter setting, with 19°C outside. We left three hours after arrival, told her we were leaving, and asked for a cancellation through WhatsApp and Booking. Initially she said if we didn’t rate the lodge poorly and paid R$ 958.00 for one day she would accept the cancellation. Even though it seemed absurd, I agreed. The next night, at another lodge, I learned she hadn’t honored the cancellation and was full of lies: she claimed she tested the shower and it was heating, but when switching from off to winter it became cold again, which we had tested before leaving. She said we’d dirty the room, but the only mess was stepping on the bathroom floor to warm the shower, mixing sand from my sandal with the water because there was no shower curtain, and that we left the door open. I advise anyone reading the lodge’s reviews to check older pages for multiple falsehoods from the owner. Another detail: to get a phone call from her on the arrival day at around 21:30, she waited over half an hour and then came with arrogance instead of trying to solve the issue. I have all the screenshots.

José·Sebulan lalu

The room was good, but there was no parking.

Paloma·Sebulan lalu

“Lovely staff”

The garden was a nice spot to relax, but the rest of the place left a lot to be desired. The shower was freezing even when I set it to hot, and the room itself was cold because it had no insulation. Power cords were just hanging up the walls, and there was no outlet in the bathroom. Every time I showered, the tub filled up with water – it was a real mess.

Sophie·2 bulan lalu

The green garden was lovely, and they had water and coffee for guests, which was great for a festival crowd. But the price was a real let‑down. We booked a three‑bedroom for 12 nights without breakfast for two people, and I ended up staying alone the last four nights. A friend wanted to join for eight nights, so she had to pay an extra 208 Reais per night for all 12 nights. We’d already paid about 6,700 Reais for two people, so it felt way too expensive.

Anne·2 bulan lalu

“Unprofessionell, Dirty, Place ; even we just stayed for 4 they kept the Money”

We booked the Deluxe Suite for our honeymoon because the pictures looked amazing, but it was a total nightmare. From the start we felt unwelcome – we asked to leave our bags before checking in because our bus was delayed, and they said no. After checking in at 4 pm we left our bags in the room and went out. When we came back at 8 pm to finally use the suite, the shower wouldn’t drain and flooded the whole bathroom.

Dennis·2 bulan lalu