“Don't bother. This should not be called a hotel. It is, at best, a B&B, But really, just rooms.”
The room itself is fine and offers a lovely sea view, and Joanna at reception was friendly and welcoming, but that’s about all that’s good. Avoid it entirely: there is no staff on site after about 4 pm, breakfast is okay but the fried eggs are precooked and cold by the time guests arrive, and that’s the only food you’ll get all day. There are no snacks, a restaurant, a bar, a vending machine, or bottled water, and the location is far from Elounda/Plaka with nothing nearby within a reasonable walking distance. There is no pool, the outdoor area is dated, grubby, not very clean or welcoming, and the ex‑bar is wrapped in dusty plastic. It is technically on the beach, which is not really usable and is poorly maintained. Next door is an abandoned building site that we could see from our jacuzzi. We had a drainage issue in the bathroom that flooded the bedroom on the second day, so we decided to leave. We had prepaid and our booking was non‑cancellable, so we asked the hotel, given the problems, to refund the remaining three nights. Joanna verbally agreed after checking with “management” that we would receive the refund in a few days. In hindsight we should have gotten that in writing and taken photos. When we returned, there was no refund and no reply to emails. The hotel completely reneged on what it promised. We would not have left and incurred extra costs elsewhere if we had known we wouldn’t be refunded. Eventually we were refunded what appears to be the cost of one night via a credit.
Carl2 minggu lalu