The location and view were great, but we couldn’t get in touch even though a phone was provided. We could communicate through the booking app (where our messages went unanswered), yet only WhatsApp was offered, an app we didn’t have. On check‑out day, although we had agreed to leave our luggage for safekeeping until 12:00, when I went to retrieve them at 11:30 the attendant was absent. The building’s entrance door was opened randomly by a tenant. No one was in the accommodation and the phone didn’t answer my repeated (five) calls for half an hour. Finally I accidentally knocked loudly on the door, it opened, and I got our bags. Otherwise we would have left the airport without luggage!
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