“Lovely stay, great food and service, with a few areas for improvement”
We adored our room, especially the balcony, and the bed was incredibly comfortable. The bathroom was a bit cramped. The food was a highlight, with an impressive variety of options that we appreciated throughout our stay. Service was generally excellent, with plenty of friendly and attentive staff. The beach was easy to access, had enough space for all guests, and it was simple to reach other parts of town or nearby locations. We had an issue with an Uber driver attempting to overcharge us, and the language barrier made it hard to get meaningful help from the hotel staff; it would have been reassuring to have someone to navigate the situation. The lifts were a little slow, forcing us to wait, take the stairs, or just hop in and see what happens. We also noticed that tipping seemed to be expected a bit too frequently; while we’re happy to tip for good service, at times it felt slightly pushy, and guests who tipped more appeared to receive preferential treatment. At an all‑inclusive resort, service should feel consistent for everyone. Finally, one evening the entertainment was directly outside our room, and the music was incredibly loud, with the bass booming through the room; thankfully it finished around 10:30 pm, but it was still disruptive, especially for anyone wanting a quieter evening.
Abha3 minggu lalu