Location, location, location. The harbor view is gorgeous. The on‑site coffee shop offers a nice selection and the staff are very friendly, with good service. House‑cleaning staff are always super nice and efficient. The buffet was too…typical; just make do when you’re not in the mood to eat out. The staff didn’t answer my questions; “I don’t know” in the age of instant info isn’t my idea of good service. A better response would have been “Let me find out and I’ll get back to you.” Effective communication is hard. I remembered from a previous stay that I had the same feeling. It may be a cultural difference, but I feel an international hub should be sensitive to guests’ cultural expressions.
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