“Sehr schönes Hotel mit außergewöhnlich freundlichem Personal – kleine Enttäuschung nach der Abreise”
Our stay was overall very pleasant. We especially want to highlight the exceptionally friendly, attentive and helpful staff. The hotel manager personally took care of guests and showed great interest in their satisfaction. We felt very comfortable during our stay and were extremely satisfied with the hotel overall. Unfortunately, after our departure a situation slightly dampened our otherwise very positive overall impression. In room 2002 we had a coffee filter holder and possibly some cream left behind. On the day of our departure we contacted the hotel via WhatsApp and asked them to check the room. We were told the room had already been re‑occupied and the cleaning staff had finished their shift. We were advised to call again after 9 am the next morning. We did so and asked again about the forgotten items. The only reply we received was a brief “Not found.” We cannot determine what happened to the items, but we were disappointed by the terse response, especially after experiencing such friendly and helpful service during our stay. We would have appreciated a more detailed reply and additional support in this situation. This incident does not change that we were overall very satisfied with the stay, but it slightly affected our otherwise excellent impression of the service.
Timucin5 hari lalu