“Apesar desse desencontro de informações, a estadia atendeu às nossas necessidades naquele momento. O café da manhã era b”
Breakfast and accommodation were fine, but I didn’t like how the hotel handled my pet. When booking, I mentioned I’d bring a pet and only received information about the fee. Upon arrival, I was told that only a room with single beds was available because the policy states that pet guests must stay on the ground floor. I don’t mind the rule if it’s communicated ahead of time; what was missing was communication. This kind of detail should be shared at booking to avoid unpleasant surprises and improve the guest experience.
Jessica2 minggu lalu