Red Roof Inn Edison

“Good for a night”

Parking was available. The smoke alarm went off even though we were non‑smokers, and there was a smell of cigarettes in the room.

Sara·2 bulan lalu

“I AM REQUESTING A FULL REFUND AS WE DID NOT UTILIZE THIS RESERVATION.”

Absolutely nothing. Everything was horrific. This location is neither secure nor appropriate for guests. It operates as a motel offering extended residential shelter to individuals experiencing homelessness. Its advertisement is deceptive and should be revised. Upon arrival, it gave a completely different appearance from the advertised photos. Firstly, the aesthetics of the building looked old and run down, secondly the lobby where the concierge was located wasn't made accessible to the guest wishing to check in. We had to speak to the gentleman working the concierge area through a plexi-glass who appeared extremely rude after having us wait at an unoccupied window for more than 10 minutes. We were finally given access to a room that was located on a 2nd level, only to be greeted by a resident who was standing outside his room visibly doing drugs. Concerned for my safety, I quickly entered a dingy, smelly, dimly lit room. The room reeked of a combination of Raid insect spray and marijuana with dirty lining on a sunken in bed. As a result of these findings I definitely refused to spend one more minute let alone a night there. Therefore I returned to the concierge area to quickly checkout only to wait another extended amount of time. During our wait in the lobby, we encountered an individual requesting monetary assistance. Upon declining the request, the concierge arrived, and I promptly informed him of my decision not to proceed with the booking and requested a refund. He advised that the refund request would need to be directed to the third-party booking platform. When I requested a receipt for the transactions, he declined, stating that the receipt would be provided by the third-party booking platform. I am very disappointed and would appreciate a full refund as we had to find other accommodation that was more suitable and more expensive

Jesus·4 bulan lalu

Nada bueno, nada. La limpieza estaba terrible, la habitación olía a cigarrillo y marihuana, las camas eran incómodas y viejas, había cucarachas por todos lados, los pisos pegajosos, y los sábados olían mal. El precio era muy alto para habitaciones tan deterioradas.

Tatianamarquina·4 bulan lalu

“I would never book there again”

Nothing good at all. The room didn’t match the picture, it smelled awful, roaches were everywhere, and they charged me for a night I never stayed.

Shaqawne·6 bulan lalu

“Price was good and so was location. Room was not as clean as it should have been”

I recently stayed at this hotel and had a mixed experience. The location was incredibly convenient, and I felt the price was quite reasonable considering the area. However, I was disappointed to find that my room wasn't clean upon arrival - there was a spill on the floor that I ended up cleaning myself. To make matters worse, there weren't enough linens provided, which added to the overall letdown.

Shalyn·8 bulan lalu