The staff were friendly and helpful, giving us directions and recommending popular local food spots that made the trip even better. When we arrived, we were asked to pay immediately, but we hadn’t been told that the room we’d booked was unavailable. After paying, the staff offered a room with two single beds, which I declined in favor of a queen bed for my friend and me. We ended up with a queen‑bed room that faced a wall, unlike the view‑adorned room shown online. I went back to clarify, and the staff asked if we wanted a room with a view; they explained only a family room with a view was available and that there would be no extra charge. We accepted and spent the first night in that family room, which had one queen and two single beds. The next morning, a staff member called to tell us we needed to move back to the original room, but we discovered someone else had already been there; the room only became free after the previous guests checked out that morning. The whole situation highlighted a lack of communication and transparency about room availability. We should have known before paying that our original room was occupied. The overnight room change was inconvenient and disrupted our stay, even though the staff eventually arranged a view‑room at no extra cost. Overall, better communication and planning would have made the experience smoother.
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