“Location - Great. Hotel - fine, Customer Service - poor”
The location was perfect. When I requested a late checkout, they offered me one for an extra $50. While I was pretty disappointed with that (it felt like a money grab since everyone who was staying there was there for a race which went at least until noon and checkout was 11). However, I understood and told them I should be back by 1:15. We were stuck in traffic and didn't get back until 1:30. When we arrived, we were unable to get into the room and were told that since we were past 1:15, we had to pay another $25 to get into the room. Our bags were there so we had no choice. What a totally horrible message! We were staying on an of season night, and if the host had at least told us that if we were past our time we would be charged again, although its not a great customer experience, at least we would have known what to expect. Such a shame that such a bad taste is left for something so simple
LisaKemarin