Hotiday Lecce Gianmarti Suite

Breakfast was sparse, and checking in on the phone was a hassle—you have to send photos of your passport and yourself, and you only get the access code if you check in correctly.

Peter·2 minggu lalu

“Very bad”

I never managed to finish the online check‑in. I spent 1 h 30 min talking to a WhatsApp bot before a human finally explained that the process was simple for a child, but it still cost me 2 h for nothing. Very bad and annoying. Thanks to booking assistance, I was eventually moved to a different accommodation.

Augustin·2 minggu lalu

“Parfait”

The staff was as kind as a mother, making us feel right at home. Nothing else to mention.

Sébastien·2 minggu lalu

“Viešbutis sisigadino savo reputaciją, labai labai nepatiko”

The room was big, tidy, and even had two TVs that were totally unnecessary. The location was good, close to the old town, but everything else was bad. I didn't like several things: 1) Check‑in. I’m warning future guests that there’s no front desk; everything is done remotely. After booking and paying, I got an email full of text, rules, and the requirement to check‑in, but since I booked while driving, I missed the note that I had to do it quickly or I wouldn’t get the digital key, which the system only generates six hours after check‑in. I arrived at the hotel and spent nearly three hours trying to get that key. A phone support bot told me someone would call in an hour, but no one did. I struggled to find a live person, waited about 20 minutes, but the woman was at home, the kids were yelling, the TV was blaring, and we could barely talk. She gave me another number, but it was wrong, so I called again and the line was busy for half an hour. Finally she gave me a third number, and a man answered and actually helped – he generated the key in 10 minutes. I’ll never stay here again. 2) Breakfast was a mess; there was almost nothing to eat, even though the listing (and the printed room info) promised plenty of eggs, meat, vegetables, and more. Nothing. They claimed breakfast would be in the garden, but the garden was abandoned and chaotic, and we had to eat on the stairs to get there. 3) When we arrived, the room had two water bottles. We were delighted. The bottles were fancy, one labeled non‑carbonated, the other carbonated, but when we looked, their caps were already open (the plastic ring was torn), and inside was plain water – probably not drinkable? How do they do this? Is this fraud? Does the staff steal water and treat guests like idiots?

Marius·Sebulan lalu

Buena atención de la Sra Grazia. En el desayuno faltaba un poco de fruta y yogures

Ab·Sebulan lalu