The property is brand‑new, the room was fantastic, and the location was good, but the restaurant left a lot to be desired—try the Teleferic restaurant instead—and the spa was tiny.
AlexandruSebulan lalu
Sebentar…
★★★★★·Cristian·9.5
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atau langsung ketik aja — “sekitar tanggal 20, tiga malam”
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Swissôtel Poiana Brasov in Poiana Brasov offers elegant rooms with mountain views, balconies, and modern amenities. The hotel features a spa and wellness centre, indoor pool, sauna, and fitness centre. Mediterranean cuisine is served at the on-site restaurant. Located 25 km from Brașov-Ghimbav International Airport, it's near Bran Castle, Dino Parc, and an ice-skating rink, with free WiFi and air-conditioning throughout.
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Bagaimana tamu menilai properti ini, aspek demi aspek.
The property is brand‑new, the room was fantastic, and the location was good, but the restaurant left a lot to be desired—try the Teleferic restaurant instead—and the spa was tiny.
Alexandru·Sebulan lalu
Amazing place, everything was perfect.
Radu·Sebulan lalu
The room was spacious, modern, and very clean, and the bed and pillows were extraordinary, but we weren't told the parking was paid; they charged us at the end, which should have been announced.
Angel·Sebulan lalu
The hotel’s location is very good, the overall appearance, the room, and all comfort aspects are very fine; the room is spacious and very well soundproofed—no outside noise is heard. The bathroom is large, and the kitchenette is decent but quite under-equipped; for example, I couldn't find cutlery. Unfortunately, the room‑service and restaurant experience was disappointing. We arrived around 20:00, were told the restaurant was very busy, so we chose room service. At 20:50 we ordered two portions of bolognese pasta and a beef steak with fries. We were told it would take about 20 minutes. After 35 minutes we called again, with a 4‑year‑old child waiting to eat. We were told it would take another 15 minutes, but the food arrived only at 22:10, after about 1h20. The pasta was cold and undercooked, and the medium steak was very well done on the outside and almost raw inside. We ate what we could so nothing would go to waste until the morning. The next day, at breakfast, we requested a fresh orange from the menu, but were served a soda from a dispenser. After explaining again what we wanted, we received the fresh orange. Also, it was unpleasant to hear staff members speaking harshly about customers. At checkout, the receptionist asked how the stay had been. I told her about the restaurant experience, and her reply was: “We’re sorry, if you haven’t paid yet, we could have spoken with the restaurant so you wouldn’t have to pay for the meal.” Thus, we were left with the meal paid for and largely uneaten. For a five‑star hotel, the restaurant and staff experience was far below expectations.
Rudolf·Sebulan lalu
The location and the beds were comfortable, but the parking is very expensive.
Rana·Sebulan lalu