“Provided the barest minimum: a place to sleep and keep my bags.”
The location is good. Near the train station, about a 10‑minute walk from town. The area itself feels a bit run down and on the outskirts. My low score mainly comes from my interactions with the managers. I arrived at 16.30 with no communication from the property yet. When I reached out, they told me the room was not ready and would not be until 18.30. Ok, things happened, but it was frustrating nonetheless. Could they not have communicated this earlier in the day, before I arrived? When I came back to a supposedly ready room, I was missing a bathing towel, there was no toilet paper, and the internet wasn’t working. I reached out about the internet and they did give me instructions how to fix it, but it was still frustrating not to be told up front. For some reason, the key I had was not working and I could not get the door open when I wanted to leave one morning. I wrote this to the manager, and he simply never responded. Still hasn’t! I ended up finding my way out, but this door issue also caused me to miss my train. I had not purchased the ticket yet, so not a financial hassle, but inconvenient since the next train did not come for a few hours. I read in other reviews that the manager, Giovanni, was really helpful. Maybe that’s true most of the time, but for me he seemed pretty absent and uninterested in the quality of my stay. I didn’t see him at the property once, and overall I did not feel well‑cared for as a guest, from beginning to end. The best part about this place for me was I had a bed to sleep in and a place to keep my bags, bare minimum. Also, the “garden view” is actually just a window looking into a rundown yard. Nothing special, so if you are drawn to stay here because of that… look elsewhere.
Gleeson2 bulan lalu