“Room was small,mouldy wooden panels,poor ventilation and irresponsible staff attitude.”
The location was good, but they handed me a smaller, different version of the triple‑occupancy room than the one shown online. The room was tiny, the floorboards were dirty, ventilation was poor, and the wooden panelled walls were full of mould. Traveling with an infant and elderly parents, the room posed a serious health risk of allergic reaction and breathing difficulty. Telling the front desk about the awful condition didn’t help—they offered an upgrade for extra charges when it was their job to give us a clean, livable room. I was totally dissatisfied with how they could provide such an unclean, uninhabitable room and how they refused to accept the situation, risking our health. As a health professional, I know the harmful effects of sleeping in a poorly ventilated mouldy room even for one night. I left the room and had the worst experience at the hotel. The staff’s attitude was irresponsible.
RohiniSebulan lalu