“Mucho cuidado con los cobros al momento del check-in”
The location is great, but the stay was very uncomfortable, mainly because of a situation I think other guests should know about. When I arrived, the receptionist asked for my ID and my mom’s, started checking me in holding my ID and a printed copy of my Booking reservation. At the payment step he asked if I’d pay by card and I did; immediately my bank notified me that I’d been charged about three times the reservation amount. I pointed out the mistake and showed him the Booking page, yet he insisted that was the amount I owed. Luckily the owner was there and reviewed the issue, discovering that the charge matched another guest named Laura with a different surname. They had to reverse the charge. What felt especially awkward was that after finding the error the receptionist tried to make it look like I’d given him the wrong surname, claiming I’d told him a name that wasn’t mine, even though he had my ID from the moment we arrived. I recommend anyone staying here double‑check the amount shown on Booking before paying and ensure it matches exactly their reservation. The room was clean, but the facilities were quite worn and the photos show the place in a more favorable light than we actually found. Some doors, for example, didn’t close properly.
Laura·Sebulan lalu