“the worst stay of my life”
The view was the only bright spot. I rarely post negative reviews, but I usually reach out to management, and I doubt anyone here listens. Here’s what happened: 1. CHECK‑IN: We waited 15 minutes outside because the door required a room card we didn’t have, and no one answered the bell; another guest finally let us in. Even with online check‑in, we faced a queue and the self‑service kiosks incorrectly said our room wasn’t ready. 2. STAFF: An employee told me she wasn’t “paid enough to care,” setting the tone for the stay with excuses and no action. 3. CLEANLINESS: The room had hair and dust on the floor, and no tissues; I had to find a cleaner and show her photos before anything was done. 4. VIEW: Lovely view, but it was the only highlight. 5. BATHROOM: Weak water pressure, and the shower gel never refilled despite three requests. 6. SHOWER: Missing rubber seals left a large puddle after every shower; we reported it three times, and it was repaired only 12 hours before checkout. 7. HOUSEKEEPING: We requested cleaning repeatedly on day two from both shifts, but no one came. By day three, a night receptionist saw the dirty, wet floor himself and blamed staffing issues. 8. THE BED: We paid for a KING bed but received two small beds pushed together, with separate mattresses and one duvet; they slid apart while we slept, and WE FELL. After complaining, staff simply fastened the frames with plastic ties; even the night receptionist was shocked and took photos. Despite promises, there was no meaningful solution or compensation. Yet the hotel charged us €15 for checkout at 1 p.m. 9. APOLOGY: One employee offered breakfast after we’d already eaten, then coffee vouchers—hardly reasonable. This was the worst hotel stay I’ve experienced. I expect a standard apology, excuses, or perhaps a denial, but none changes the fact that we paid for services we did not receive. Save your hard‑earned money and book elsewhere.
Ramy·Seminggu lalu