The reception team was outstanding: I was greeted warmly by both front desk staff before check‑in, especially the Italian receptionist who was very kind on my birthday, and João, a Brazilian employee, went above and beyond with his friendliness, attentiveness, and professionalism—he even gave me ice when I twisted my ankle, showed real concern, and advised medical help, making a huge difference. My previous stays at other Generator locations were good, but this team’s hospitality and human touch were genuinely excellent. However, the pod accommodation was a huge let‑down. It was my first pod stay, but the experience fell far short of expectations: the bedsheets had black stains and a long hair, the pod was scorching hot with faulty ventilation or AC, and there were over 30 pods but only two of the four showers worked. The bathroom was in poor condition—one shower door was broken, only one had a toiletries shelf, and there was just one clothes hook. The next morning I woke with a painful ankle and found all toilets clogged, which was unacceptable. Wi‑Fi was also very poor, a recurring issue at Generator sites. My comments focus on the pod I used, not the whole building; the cleanliness, maintenance, and overall condition of these facilities severely impacted my stay, and without the exceptional reception staff it would have been even worse.
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